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michelle kim

UX RESEARCH
Helping teams incorporate lean UX strategies into product development processes and internal organizational systems by connecting user insights into business objectives

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2021 HIGHLIGHTS

Managed and ran 15 remote usability studies with over 450 participants in a team of 2 UX researchers. 

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Launched Becton Dickinson's COVID-19 Antigen Test kit to market for millions of users.

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Launched Scanwell Health's Antibody Test Kit in 2 months for over 25,000 users as the sole designer and researcher.

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Research, Research Operations

COVID-19 Antigen Test Kit

11 usability studies.

300 users.

1 year.

$7 Billion company stakeholder

The surprisingly long fight against COVID-19

Bloody tests defeated by the Korean Mom Massage technique

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Design, Research, Prototyping, Instructions Design, Flim, Editing

COVID-19 Antibody Test Kit

2 months solo design research adventure & the consequences of being an amateur filmmaker, editor, voice actor

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Design, Research, Prototyping

Malaria Global Field Study

3 day field study in Cambodia to save the world from malaria  with plastic sheets, sharpies, and SEES candy

Mosquitos, rural villages, and blazing hot Cambodia

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Research, Design, Product Management

Project S

Finding product market fit and finessing the user experience for Interactive Ad Kiosks in off-premise alcohol stores

Crash course into Product Requirement Docs and scrappy user research techniques

Portfolio
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Passion for the end-to-end process inside and out

UX Operations

Increased user empathy and communication by running study kick offs, UX Book clubs, and product intro workshops for cross-functional teams.

Competitive Analysis

Thoroughly investigate and communicate findings with high quality, easily consumable reports to stakeholders.

Sustainable Research

Focused on efficient methods of communicating insights, capturing data, documenting in a centralized location, and avoiding double work.

Connecting FOrtune 500 companies and early-stage startups with action-oriented insights

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"Wizard of Oz" testing

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Journey Maps

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Task Analysis

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Surveys

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Usability + A/B Testing

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Data Tracking

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User Interviews

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Diary Study

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Shadowing

utilizing mixed methods research to find the
what and why
behind user behavior

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